Terms of Service

These terms apply to your use of the Team Tieu website and your Team Tieu membership. By joining or using the site, you agree to them. Please read them alongside our Privacy Policy.Privacy Policy.

1. Who we are

Team Tieu runs a Muay Thai and combat sports membership, training out of Gymbox Farringdon at 12a Leather Lane, London EC1N 7SS. You can reach us at support@teamtieu.co.uk.

2. Your membership

Your Team Tieu membership covers your dedicated Team Tieu classes and coaching. To use the gym you also need a Gymbox membership, which you buy directly from Gymbox at the exclusive Team Tieu rate. These are two separate memberships, each with their own terms. Session days and times are shown in Gymdesk and may change from time to time.

3. Eligibility

You must be 18 or over to hold a Team Tieu membership and train with us.

4. Membership and payment

Your membership works as follows:

• Your Team Tieu membership is £60 a month, or £30 a month for Founding 50 members, billed monthly through Gymdesk. Your Gymbox membership is paid separately, directly to Gymbox.

• There is no joining fee.

• Payments are taken securely through Stripe.

• Your membership renews automatically each month until you cancel.

• All prices are in GBP and include any taxes that apply.

• Your membership starts once we receive your first payment.

5. Your 14-day right to cancel

Because you sign up online, you have a 14-day cooling-off period:

• You have 14 days from the day you sign up to change your mind and receive a full refund, as long as you have not started using your membership.

• If you ask us to start within those 14 days and then cancel during the cooling-off period, you will pay only for the period already provided and we will refund the rest, a proportionate refund, see section 6.

• To cancel within the cooling-off period, email support@teamtieu.co.uk. Refunds are made to your original payment method.

6. Cancelling your membership and refunds

After the 14-day cooling-off period:

• Your Team Tieu membership is rolling monthly. You can cancel at any time by giving one month of notice, and it stays active until the end of that notice period. Fees already paid are non-refundable.

• Your Gymbox membership is separate. To change or cancel it, contact Gymbox directly, under their terms.

• We do not refund classes or sessions you choose not to attend. In exceptional circumstances such as injury, illness or pregnancy, contact us with supporting medical documentation and we will consider pausing your membership or offering a partial refund, case by case and at our discretion.

• If we stop providing your membership or a service you have paid for and cannot offer a suitable alternative, we will refund fees paid for the part not delivered.

7. Health and safety

Muay Thai is a contact sport and training is physically demanding. You take part at your own risk. Before training:

• You must complete our health questionnaire and waiver, and tell us about any injury, medical condition or pregnancy that may affect you. Keep this accurate and tell us if anything changes.

• Our coaches are not medical professionals and cannot assess whether you are fit to train. If you are unsure, seek medical advice first.

• You must follow our coaches’ instructions at all times and wear the protective equipment we require, such as gloves, shin pads and a gum shield. Pad work and any sparring take place only under coach supervision.

8. At the venue

Training takes place at Gymbox Farringdon, so while you are there you must also follow Gymbox’s own club rules and staff instructions. Your belongings are your responsibility — please use the lockers provided. Neither Team Tieu nor the venue is responsible for loss, theft or damage to personal property, except where caused by our negligence.

9. Conduct

We keep a safe, focused training environment. Threatening, abusive or unsafe behaviour, or repeated breaches of these terms or the venue rules, may result in removal from classes and, where appropriate, cancellation of your membership without a refund.

10. Photography and media

We sometimes photograph or film sessions for Team Tieu marketing, including our website and social media. By taking part you agree that we may use images or footage you appear in. If you would prefer not to appear, just let a coach know and we will exclude you.

11. Our liability

We provide your membership and classes with reasonable care and skill.

• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

• Otherwise, and so far as the law allows, we are not liable for loss or injury arising from your failure to follow guidance, from the inherent risks of physical training, or for any indirect or consequential loss.

12. Changes to your membership or these terms

We may update these terms or your membership from time to time. The version that applies is the one published at the time, and we will let you know about significant changes that affect your membership.

13. Intellectual property

All content on this website belongs to Team Tieu or our licensors, and may not be copied or reused without our permission.

14. General

If any part of these terms is found to be invalid or unenforceable, the rest will continue to apply. A person who is not a party to these terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

15. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the courts of England and Wales.

16. Complaints and contact

If you have a question or a complaint about these terms or your membership, email support@teamtieu.co.uk.